Zaid Aslam, licensed Property & Casualty insurance professional and front-end web developer, on a rooftop with the New York City skyline at dusk

Zaid Aslam.

Licensed P&C Insurance Professional · Front-End Web Developer

Over five years of professional experience, from commercial insurance to front‑end development, connecting how risk is managed with the technology behind it.

View my work Download résumé ›
  • Currently at GEICO · Commercial Insurance
  • Sugar Land, Texas
  • Designed & coded by me

Get to know me

About me.

Zaid Aslam, licensed P&C insurance professional and front-end web developer, standing by the water at night with a city skyline behind him

My story

Experience that connects.

A career built across three disciplines.

I started by building websites for small businesses, moved into enterprise account management and operations, and then into commercial insurance. Each step added something: precision and problem-solving from code, a client-first mindset from managing business relationships, and a licensed understanding of risk from insurance. Together, they shape how I work: understanding the problem, the people, and the technology that connects them.

  • Fluent in English · Urdu · Hindi · Arabic

Experience

Where I've worked.

GEICO

Commercial Insurance Agency Support Specialist

— Present

Katy, TX 10 mos · Full-time

  • Managed a nationwide portfolio of 200+ independent insurance agency relationships, providing consultative guidance on commercial policy administration, underwriting requirements, coverage strategy, and regulatory compliance while supporting long-term agency retention and business growth.
  • Executed 500+ monthly commercial insurance transactions across the full policy lifecycle, including endorsements, reinstatements, cancellations, and billing modifications, ensuring operational accuracy, regulatory compliance, and seamless policy execution.
  • Leveraged Property & Casualty licensing expertise to analyze risk exposures, identify coverage gaps, and develop policy solutions that improved submission quality, reduced underwriting escalations by 80%, and strengthened agency performance.
  • Partnered cross-functionally with underwriting, billing, product, and technology teams to resolve complex operational challenges, achieve 90%+ first-contact resolution, and enhance the overall agency experience.
  • Drove agency engagement and service excellence by maintaining 95%+ quality performance standards, managing high-volume commercial servicing operations, and supporting policy retention across a national independent agency channel.

Comcast Business

Senior Account Executive

—

Houston, TX 1 yr 7 mos · Full-time

  • Managed a $5M portfolio of roughly 1,000 SMB accounts across the full client lifecycle in Salesforce CRM, maintaining a 92% retention rate and driving 40% revenue growth YoY.
  • Led strategic account expansion across Comcast Business Internet, Ethernet, Voice, Cybersecurity, and Cloud solutions, securing a 90%+ renewal rate and driving a 25% rise in retention through ROI-driven renewals and C-level account reviews.
  • Drove client loyalty and retention programs through proactive account management and client engagement, improving retention by 40% and strengthening long-term B2B partnerships.
  • Led retention and support programs across technology, healthcare, finance, and professional services, cutting response times 40% and boosting client satisfaction and loyalty across all verticals.
  • Coordinated complex MACD orders across CAFE and CSG, partnering with engineering, field operations, and client finance teams to scope, quote, and activate services. Ensured order accuracy, contract compliance, and flawless quote-to-cash execution through precise documentation, approval routing, and billing validation.

Everest Academy

Operations Specialist

—

Stafford, TX 1 yr 6 mos · Full-time

  • Led operational oversight of the IT and History departments, managing 18+ faculty and 500+ students, improving instructional efficiency by 30% and streamlining academic technology workflows schoolwide.
  • Directed professional development programs for 20+ teachers, implementing digital tools and data-driven teaching practices that increased technology adoption 45% and improved staff performance metrics 25%.
  • Redesigned departmental workflows using data insights to optimize scheduling, resource distribution, and reporting, resulting in a 40% improvement in staff efficiency and more consistent performance across teams.
  • Collaborated with the executive team on budget planning, resource allocation, and process optimization, managing an annual $250K budget, reducing redundant costs 18%, and maintaining full compliance standards.

Upwork

Freelance Web Developer

—

Sugar Land, TX 3 yrs 6 mos · Freelance

  • Built and deployed modular, responsive web interfaces for SMB clients using React.js, Vite, and Tailwind CSS, achieving 75% faster load times and ensuring maintainable component architecture.
  • Translated Figma and Adobe XD mockups into accessible, interactive UI components using semantic HTML5, ARIA roles, and responsive Tailwind grids, ensuring a consistent UX across major browsers.
  • Integrated RESTful APIs via Axios and managed state with React Hooks, automating data rendering and improving update efficiency by 50%, enabling real-time synchronization of client content.
  • Optimized performance through lazy loading, code splitting, and image compression, improving LCP by 1.3s and achieving 90+ Lighthouse performance scores in production.
  • Implemented SEO and performance best practices — meta tags, structured schema, and Open Graph optimization — boosting organic traffic by 90% across client websites.

By the numbers

Impact, in every role.

$5M+

B2B portfolio managed

  • 200+ Agencies supported nationwide
  • 500+ Commercial transactions per month
  • 80% Fewer underwriting escalations
  • 95%+ Quality performance standards
  • 92% Client retention rate
  • 90+ Lighthouse performance scores
  • 75% Faster load times
  • 90% More organic traffic

Skills

The Toolkit.

Laptop beside a commercial insurance policy document with an umbrella icon, representing Property & Casualty insurance, policy administration and risk analysis

Insurance

Licensed P&C. Commercial policy work, underwriting and agency relationships.

Policy work

  • Licensed Property & Casualty
  • Commercial Policy Administration
  • Policy Lifecycle Management
  • Policy Retention

Risk & compliance

  • Risk & Coverage Analysis
  • Underwriting Requirements
  • Regulatory Compliance

Relationships

  • Agency Relationship Management
Business handshake over reports and charts, representing B2B account management, client retention and data-driven operations

Business

B2B account management and operations, driven by CRM, retention and real numbers.

CRM & tools

  • Salesforce CRM
  • HubSpot CRM
  • Excel · Power BI · Tableau

Accounts & clients

  • B2B Account Management
  • Client Retention & Success
  • Cross-Functional Collaboration
  • Contract Negotiation & Renewals
  • Executive Reviews (QBRs)

Planning

  • KPI & ROI Analysis
  • Budgeting & Forecasting
  • Project Management
  • Process Improvement & Workflow Optimization
Front-end web developer writing JavaScript and React code on a laptop

Web development

Fast, accessible websites and tools with modern front end and APIs.

Languages

  • HTML5
  • CSS3
  • JavaScript
  • Python
  • C++

Frameworks & tools

  • React
  • Vite
  • Tailwind CSS
  • Node.js
  • Git & GitHub

Practices

  • REST APIs
  • UI/UX · Accessibility · SEO

Projects

Things I've built.

Responsive, accessible, and built for performance.

Education & Certifications

Always learning.

License · Insurance

Active Status

Property & Casualty

Licensed insurance agent

Degree · Bachelor of Science

Expected

Computer Science

University of Houston–Downtown

Contact

Let's work together.

Open to insurance, insurtech, and development opportunities.

LinkedIn GitHub Résumé

Send a message.